The Power Cycle: A Simple Answer to Network Issues

By Gregg Housh

There are many simple tricks that make computer ownership much simpler. Regrettably, some of these tricks are not understood by a surprising number of users. For example: losing connection to a wireless router is a basic problem that has a simple fix many users do not know about that will eliminate a vast majority of the problems that cause this symptom.

When you lose connectivity to your wireless router, power cycling the modem and router will often resolve the problem completely. A number of people don't know how to perform this simple task. Unfortunately, just about every router and modem on the market requires an occasional power cycle. They run constantly and like any electronic device will at times encounter conflicts that can be handled with a simple restart.

If you try to resolve the problem by calling for support, you'll probably experience the following: After spending an hour on hold with your internet service provider, you will be lead through a number of unnecessary tasks to rule out uncommon problems. Since most of these issues can be resolved by power cycling, it makes sense to learn this technique before calling up tech support.

To power cycle your modem and router, simply unplug both devices. If your modem uses a battery, reset it after you've unplugged the router. While each device is different, you should wait an average of two minutes before turning back on both devices. If either unit feels unusually hot, you may want to wait until they cool down a bit.

Once this time has passed, plug in your modem. Permit your modem to completely boot and acquire a connection. After it's back online, plug in your wireless router. Once your router is connected, try to connect your computers to the network.

It can also be useful to reboot your computers before connecting them to the router. This will means that hey will connect using a fresh IP address. IP address conflicts are an all too frequent cause for network connectivity problems.

It's regrettable that modems and routers aren't made with a technical mechanism that can re this issue for novice users. Since it is such a common and necessary practice, it really should be taught to every user as part of proper network maintenance. If internet service providers offered instructions on power cycling with each new account, it would probably save a bundle on labor expenses. Untold hours of technical support service are wasted on a procedure that will be necessary for just about every user. In fact, this is something that most people will have to do quite frequently.

Since this issue affects both the modem and router, it is hard to create the type of standardized process that would be necessary for a purely technical solution. However, it is not a huge undertaking to enable even the inexperienced user to solve this problem with consistency. User education is the only reasonable answer. While it certainly isn't the biggest challenge facing humanity, there is a value in solving this communication issue. Routers and modems need frequent power cycling, and most people do not know how to do it. - 31834

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